The story of chatbots is a story of our times. Exuberance, excitement, fear, confusion, it’s a story with many shades and emotions. With the market growing at over 30% and with many companies, both large and small, joining the chatbot innovation wave, we wanted to put together a report that goes behind the buzz, the data and the opinions, to simplify what chatbots mean – for all of us.
Your service team is the first and often only contact customers have with your company. That’s why quick answers and solutions that meet the customer’s needs are crucial for a positive impact on the service center’s KPIs.
A killer knowledge base is the key to your customer support strategy and this is why use of smart knowledge management systems in service centers is increasingly becoming a critical factor for success.
Every recipe for success is based on the right ingredients. The following three ingredients are indispensable for successful white paper marketing… Every B2B marketer knows that white papers are a great marketing and sales tool for their business. Of course, they now want to use White Paper successfully. So what could your white paper marketing success…
Leveraging Machine Intelligence and Operations Analytics to Assure Virtualized Networks and Services
This white paper focuses on a valuable use-case, which leverages operations analytics (OA) and machine intelligence (MI) to drive a variety of resource allocations within virtualized networks. This resource allocation applies both within the “cloud” and in the access network.
This paper also explores an emerging concept: “Software-Defined Operations (SDO),” which applies Software-Defined Networking’s (SDN’s) separation of data and control planes to key pieces of modern care and operations equipment.
White papers are suitable for continuous use throughout all phases of the sales cycle of tech buyers. It is therefore important to cover specific aspects of the individual phases of their sales cycle with corresponding white papers. Facilitate each stage of the buying process by feeding appropriate information to help buyers confidently reach from one…
In the US, content marketing is now more popular with B2B marketers than search engine marketing, public relations, events or the placement of advertisements in radio, TV or print media.
Free, perfect, and now. That is the definition of customer expectations in the Digital Age. Technologies to meet those expectations exist in abundance. But frankly, that’s part of the problem..
Organizations need new skills to effectively implement an expanding set of digital capabilities, such as artificial intelligence (AI), deep learning, the internet of things (IoT), and robotic process automation (RPA).
Learn how composable infrastructure supports your traditional and emerging applications and enriches the modern data center infrastructure landscape!
Your data center is changing. But guess what? So is your business. These changes demand an IT function that can keep pace with the business but doesn’t delay or add complexity to the change.
Customers today expect seamless banking experiences delivered with speed, intelligence, and connectivity.
Download this datasheet to learn how Financial Services Cloud for Retail Banking can help you:
Source and prioritize referrals from across different lines of business, directly from customers, or from the customer’s circle of influence
Evolve without risk. Modernise with Hyper Converged IT for infrastructure scalability without compromise
Modernize your infrastructure across compute, storage, and networking — with common management across all three.
Data Centre Infrastructure is on the cusp of change. In an era where speed and performance are critical, moving to a software-centric approach in every area of the data center is the only way to get ahead. This eBook is your first step into the future.