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The story of chatbots is a story of our times. Exuberance, excitement, fear, confusion, it’s a story with many shades and emotions. With the market growing at over 30% and with many companies, both large and small, joining the chatbot innovation wave, we wanted to put together a report that goes behind the buzz, the data and the opinions, to simplify what chatbots mean – for all of us.
Read this report which also talks about :
What goes into the making of a chatbot?
Is there a frame of reference with which we can look at chatbots today?
What metrics and the benefits chatbots are expected to bring?
What are they showing in reality?
What are the challenges and opportunities that are shaping the future?