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Your service team is the first and often only contact customers have with your company. That’s why quick answers and solutions that meet the customer’s needs are crucial for a positive impact on the service center’s KPIs.
A killer active knowledge base is the key to your customer support strategy and this is why use of smart knowledge management systems in service centers is increasingly becoming a critical factor for success.
Read this white paper to learn more about the knowledge management systems and how it is different than the conventional knowledge bases.