|

The active knowledge base for professional customer service

knowledge-base

Offered Free by: Unymira

See all resources by Unymira

 

Your service team is the first and often only contact customers have with your company. That’s why quick answers and solutions that meet the customer’s needs are crucial for a positive impact on the service center’s KPIs.

 A killer active knowledge base is the key to your customer support strategy and this is why use of smart knowledge management systems in service centers is increasingly becoming a critical factor for success.

Read this white paper to learn more about the knowledge management systems and how it is different than the conventional knowledge bases.

Click Here to Download The White Paper

Similar Posts

Leveraging Machine Intelligence and Operations Analytics to Assure Virtualized Networks and Services
| |

Leveraging Machine Intelligence and Operations Analytics to Assure Virtualized Networks and Services

This white paper focuses on a valuable use-case, which leverages operations analytics (OA) and machine intelligence (MI) to drive a variety of resource allocations within virtualized networks. This resource allocation applies both within the “cloud” and in the access network.

This paper also explores an emerging concept: “Software-Defined Operations (SDO),” which applies Software-Defined Networking’s (SDN’s) separation of data and control planes to key pieces of modern care and operations equipment.

Retail Order Management: The Key to Unlocking Omnichannel
| |

Retail Order Management: The Key to Unlocking Omnichannel

Retail is changing at lightning speed with omnichannel no longer a niche concept, rather the new retail norm. Consumers expect the same experience regardless of how they interact with retailers – online, in-store and mobile. Successful retailers are moving quickly to update technologies as the silo systems, organizations and processes of the past are inhibiting their ability to deliver an omnichannel experience.