The active knowledge base for professional customer service

Your service team is the first and often only contact customers have with your company. That’s why quick answers and solutions that meet the customer’s needs are crucial for a positive impact on the service center’s KPIs.  A killer knowledge base is the key to your customer support strategy and this is why use of smart knowledge management systems in service centers is increasingly becoming a critical factor for success.

Leveraging Machine Intelligence and Operations Analytics to Assure Virtualized Networks and Services

This white paper focuses on a valuable use-case, which leverages operations analytics (OA) and machine intelligence (MI) to drive a variety of resource allocations within virtualized networks. This resource allocation applies both within the “cloud” and in the access network. This paper also explores an emerging concept: “Software-Defined Operations (SDO),” which applies Software-Defined Networking’s (SDN’s) separation of data and control planes to key pieces of modern care and operations equipment.

Do You Have a Framework for Digital Success?

Free, perfect, and now. That is the definition of customer expectations in the Digital Age. Technologies to meet those expectations exist in abundance. But frankly, that’s part of the problem.. Organizations need new skills to effectively implement an expanding set of digital capabilities, such as artificial intelligence (AI), deep learning, the internet of things (IoT), and robotic process automation (RPA).

Financial Services Cloud for Retail Banking

Customers today expect seamless banking experiences delivered with speed, intelligence, and connectivity. Download this datasheet to learn how Financial Services Cloud for Retail Banking can help you: Source and prioritize referrals from across different lines of business, directly from customers, or from the customer’s circle of influence

Evolve without risk. Modernise with Hyper Converged IT for infrastructure scalability without compromise

Modernize your infrastructure across compute, storage, and networking -- with common management across all three. Data Centre Infrastructure is on the cusp of change. In an era where speed and performance are critical, moving to a software-centric approach in every area of the data center is the only way to get ahead. This eBook is your first step into the future.

Worldwide SaaS and Cloud-Enabled Midmarket ERP Applications 2017 Vendor Assessment

NetSuite holds an edge over its competitors as all ERP modules run on a single database and single code base. This is an attribute that few other vendors in the ERP market are currently providing in the cloud. This attribute provides quicker access to data relative to other solutions and easier and relatively seamless updates.

Featured White Papers

Do You Have a Framework for Digital Success?

Free, perfect, and now. That is the definition of customer expectations in the Digital Age. Technologies to meet those expectations exist in abundance. But frankly, that’s part of the problem.. Organizations need new skills to effectively implement an expanding set of digital capabilities, such as artificial intelligence (AI), deep learning, the internet of things (IoT), and robotic process automation (RPA).

Enabling Complete Data Orchestration with Composable Infrastructure

Learn how composable infrastructure supports your traditional and emerging applications and enriches the modern data center infrastructure landscape! Your data center is changing. But guess what? So is your business. These changes demand an IT function that can keep pace with the business but doesn’t delay or add complexity to the change.

Evolve without risk. Modernise with Hyper Converged IT for infrastructure scalability without compromise

Modernize your infrastructure across compute, storage, and networking -- with common management across all three. Data Centre Infrastructure is on the cusp of change. In an era where speed and performance are critical, moving to a software-centric approach in every area of the data center is the only way to get ahead. This eBook is your first step into the future.

2018 global data management benchmark report

As digital transformation efforts proliferate and become commonplace, data will take center stage as a critical driver of these initiatives. Organizations that are able to mobilize their data assets to power critical business initiatives will see a distinct advantage in the years to come. In fact, a majority of C-level executives (87%) believe that data has greatly disrupted their organization’s operations over the last 12 months.

A Practical Guide to Transform Manufacturing Operations with Smart Pull

The mechanism of “Pull” processes—those triggered by an actual event instead of a forecast—is nothing new. It is at the heart of many successful manufacturing strategies. Recent technological advances in digitization, including the harnessing of Big Data analytics, the use of the cloud, Business Process Management (BPM), social media, IIoT, and mobility, have extended the power of Pull beyond Lean manufacturing.

5 Ways RTOI Increases Data Center Value & Return

It is impossible to efficiently manage and ensure return on data center investments without accurate and timely data. Continuous, real-time asset tracking, management, and environmental monitoring must be integrated into your capacity planning to ensure protection of your investments and to drive bottom line return on every data center asset in your organization.

Open Source Big Data Projects – Emergence of the Converged Data Platform

How are enterprise organizations handling the growing complexity of big data environments? With over 275 vendors and products in the data platform and analysis landscape, growth is expected, but so too is convergence of data platforms. In this Executive Brief, you will learn

The Role of Big Data in Creating Data Science-Driven Enterprises

The transformation of enterprises required to initiate big data analysis involves many catalysts for successful change. Creating a predictive enterprise involves precise strategic planning and establishing a top-notch data science unit. The position of data science within an enterprise will impact the outcome of Big Data analytics.

5 Best Practices for Business Performance in the Food Industry

Use the correct business analysis tools, in the right way, to help you increase profit opportunities. Using the correct business analysis tools, in the right way, will enable you to increase your profit opportunities. To help you get started, we've compiled five best practices that will enhance your capacity to harvest data effectively and take positive action to improve your company.

IT Guide to Mac Backup for Business

Protecting Mac devices presents a new challenge for IT, due to the inherent mobility, cloud-enthusiastic and app-centric behavior of end users. Follow these 8 considerations for developing a Mac laptop backup plan for your business that considers

2018 global data management benchmark report

As digital transformation efforts proliferate and become commonplace, data will take center stage as a critical driver of these initiatives. Organizations that are able to mobilize their data assets to power critical business initiatives will see a distinct advantage in the years to come. In fact, a majority of C-level executives (87%) believe that data has greatly disrupted their organization’s operations over the last 12 months.

Evaluating Medical Device Safety and Quality with Data Analytics

It is challenging for medical device manufacturers to remain competitive in a fast-paced, cost-conscious market while offering high-quality, compliant products. A promising medical device may quickly experience a detour from its product roadmap or even an early retirement due to unexpected events, such as a safety issue necessitating a product recall or a quality issue resulting in a legal liability.

5 Ways RTOI Increases Data Center Value & Return

It is impossible to efficiently manage and ensure return on data center investments without accurate and timely data. Continuous, real-time asset tracking, management, and environmental monitoring must be integrated into your capacity planning to ensure protection of your investments and to drive bottom line return on every data center asset in your organization.

Open Source Big Data Projects – Emergence of the Converged Data Platform

How are enterprise organizations handling the growing complexity of big data environments? With over 275 vendors and products in the data platform and analysis landscape, growth is expected, but so too is convergence of data platforms. In this Executive Brief, you will learn

The Role of Big Data in Creating Data Science-Driven Enterprises

The transformation of enterprises required to initiate big data analysis involves many catalysts for successful change. Creating a predictive enterprise involves precise strategic planning and establishing a top-notch data science unit. The position of data science within an enterprise will impact the outcome of Big Data analytics.

Top BI Analytics Tools–Definitive Pricing Guide 2018

The SelectHub platform contains expert software analysis across key criteria and vendor data. These built-in analyst ratings are combined with subjective user ratings to create SelectHub ratings reports—which allow us to provide you with highly accurate recommendations and pricing.

IT Guide to Mac Backup for Business

Protecting Mac devices presents a new challenge for IT, due to the inherent mobility, cloud-enthusiastic and app-centric behavior of end users. Follow these 8 considerations for developing a Mac laptop backup plan for your business that considers

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Enabling Complete Data Orchestration with Composable Infrastructure

Learn how composable infrastructure supports your traditional and emerging applications and enriches the modern data center infrastructure landscape! Your data center is changing. But guess what? So is your business. These changes demand an IT function that can keep pace with the business but doesn’t delay or add complexity to the change.

Evaluating Medical Device Safety and Quality with Data Analytics

It is challenging for medical device manufacturers to remain competitive in a fast-paced, cost-conscious market while offering high-quality, compliant products. A promising medical device may quickly experience a detour from its product roadmap or even an early retirement due to unexpected events, such as a safety issue necessitating a product recall or a quality issue resulting in a legal liability.

5 Ways RTOI Increases Data Center Value & Return

It is impossible to efficiently manage and ensure return on data center investments without accurate and timely data. Continuous, real-time asset tracking, management, and environmental monitoring must be integrated into your capacity planning to ensure protection of your investments and to drive bottom line return on every data center asset in your organization.

All the Advantage of Public Cloud With The Security, Performance And Control You Need – Without Vendor Lock-In?

Take an in-depth look at a private cloud solution that provides the agility and efficiency of a public cloud combined with the performance, security and control of a dedicated environment. Many companies want to take advantage of public cloud features, but aren't willing to compromise on the performance, security and control that they require for their business applications and data.

Why One Company Abandoned The Public Cloud

Troux Technologies, a provider of software and IT services, was in need of a hosting partner that could provide high availability and performance with strict security standards. Download this case study to learn how Troux Technologies was able to achieve consistent, secure and scalable performance

Financial Services Cloud for Retail Banking

Customers today expect seamless banking experiences delivered with speed, intelligence, and connectivity. Download this datasheet to learn how Financial Services Cloud for Retail Banking can help you: Source and prioritize referrals from across different lines of business, directly from customers, or from the customer’s circle of influence

Retail Order Management: The Key to Unlocking Omnichannel

Retail is changing at lightning speed with omnichannel no longer a niche concept, rather the new retail norm. Consumers expect the same experience regardless of how they interact with retailers – online, in-store and mobile. Successful retailers are moving quickly to update technologies as the silo systems, organizations and processes of the past are inhibiting their ability to deliver an omnichannel experience.

5 Best Practices for Business Performance in the Food Industry

Use the correct business analysis tools, in the right way, to help you increase profit opportunities. Using the correct business analysis tools, in the right way, will enable you to increase your profit opportunities. To help you get started, we've compiled five best practices that will enhance your capacity to harvest data effectively and take positive action to improve your company.

Promote your white papers with us: 

Creating great white paper is just half the job of a B2B marketing strategy. The other half is distributing your valuable content to a targeted audience. Our program ensures your whitepaper gets read and gives results. Partner with us and take promotion of your whitepaper to the next level ! Adding white paper on our website will allow you to place your content in front of a new, relevant audience of decisions makers who really care about what you do ( your potential customers) in the industry vertical of your choice.

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