The story of chatbots is a story of our times. Exuberance, excitement, fear, confusion, it’s a story with many shades and emotions. With the market growing at over 30% and with many companies, both large and small, joining the chatbot innovation wave, we wanted to put together a report that goes behind the buzz, the data and the opinions, to simplify what chatbots mean – for all of us.
Your service team is the first and often only contact customers have with your company. That’s why quick answers and solutions that meet the customer’s needs are crucial for a positive impact on the service center’s KPIs.
A killer knowledge base is the key to your customer support strategy and this is why use of smart knowledge management systems in service centers is increasingly becoming a critical factor for success.