Your service team is the first and often only contact customers have with your company. That’s why quick answers and solutions that meet the customer’s needs are crucial for a positive impact on the service center’s KPIs.
A killer knowledge base is the key to your customer support strategy and this is why use of smart knowledge management systems in service centers is increasingly becoming a critical factor for success.
White papers are suitable for continuous use throughout all phases of the sales cycle of tech buyers. It is therefore important to cover specific aspects of the individual phases of their sales cycle with corresponding white papers. Facilitating each stage of the buying process by feeding appropriate information to help buyers confidently reach from one…
Discover why today’s distributed IT environment requires cutting-edge technology to keep track of apps, systems and services your users access.
Investigating security incidents or verifying and demonstrating compliance can be a major challenge without the right tools to monitor all of your IT assets.
Protecting Mac devices presents a new challenge for IT, due to the inherent mobility, cloud-enthusiastic and app-centric behavior of end users. Follow these 8 considerations for developing a Mac laptop backup plan for your business that considers
The story of chatbots is a story of our times. Exuberance, excitement, fear, confusion, it’s a story with many shades and emotions. With the market growing at over 30% and with many companies, both large and small, joining the chatbot innovation wave, we wanted to put together a report that goes behind the buzz, the data and the opinions, to simplify what chatbots mean – for all of us.
This white paper focuses on a valuable use-case, which leverages operations analytics (OA) and machine intelligence (MI) to drive a variety of resource allocations within virtualized networks. This resource allocation applies both within the “cloud” and in the access network.
This paper also explores an emerging concept: “Software-Defined Operations (SDO),” which applies Software-Defined Networking’s (SDN’s) separation of data and control planes to key pieces of modern care and operations equipment.
In the US, content marketing is now more popular with B2B marketers than search engine marketing, public relations, events or the placement of advertisements in radio, TV or print media.
As digital transformation efforts proliferate and become commonplace, data will take center stage as a critical driver of these initiatives. Organizations that are able to mobilize their data assets to power critical business initiatives will see a distinct advantage in the years to come. In fact, a majority of C-level executives (87%) believe that data has greatly disrupted their organization’s operations over the last 12 months.
NetSuite holds an edge over its competitors as all ERP modules run on a single database and single code base. This is an attribute that few other vendors in the ERP market are currently providing in the cloud. This attribute provides quicker access to data relative to other solutions and easier and relatively seamless updates.
The mechanism of “Pull” processes—those triggered by an actual event instead of a forecast—is nothing new. It is at the heart of many successful manufacturing strategies. Recent technological advances in digitization, including the harnessing of Big Data analytics, the use of the cloud, Business Process Management (BPM), social media, IIoT, and mobility, have extended the power of Pull beyond Lean manufacturing.